Get Questions Answered

Frequently Asked Questions 

How long will it take to get my sign?

For most large format printed materials, in general it will take 3-5 business days after the proof has been signed. Any custom fabricated signs can take anywhere from 4-6 weeks. We are always willing to work with you if you have a specific project timeline. If you are unsure of how long it will take, contact us and we can help give you a good idea ahead of time so we can plan accordingly!

I have never ordered a sign before, what kind of process can I expect?

We understand that many people have never ordered a sign before and aren’t sure how to go about it. The sooner we can get involved the better, so we can dedicate our best resources to your project. Take a look at The Summit Process.

What types of materials are best for my project?

In the sign industry, there are endless amounts of materials to choose from. From plastics, to flat cut metal, to cast metal, to wood, it can become overwhelming for a customer pretty quickly. At the beginning of our process, we will have a member of our Client Solutions team sit down and discuss your sign objectives, so we can help evaluate the best materials that fit your sign needs and budget. In most cases, our creative team will design a couple options of materials and concepts for you to choose from. There are many things to consider when evaluating your sign needs such as style, size, color, finish, electrical, and mounting methods. We will make sure to use the best application for your needs. We aren’t satisfied until you are!

What file types do you accept?

As a full-service graphic design institute, we can and do accept raster images. However, we would prefer high resolution images, or vector images in the form of an .eps or .pdf. 

-All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black) color mode.
-All black & white artworks and/or images must be provided in grayscale color mode. 

-For large format printing, we understand resolution is important and many projects require detailed attention to obtain optimal clarity. In order for Summit,   to produce the best quality image possible, please contact our production manager so he can evaluate the best solution for your printing needs.

-Fonts must be outlined or converted to paths or curves.

Download our complete file format guidelines. As always if you aren’t sure, never hesitate to contact us.


Do I need a permit for my sign?

Every exterior sign needs a permit granted from the city or county where it will be installed. Every business or institution has a zoning with ordinances that rule what is allowed or not allowed. In certain circumstances a variance is required if the sign falls outside of the guidelines of a municipality. We are more than happy to take care of the permitting/variance process for you if the situation applies. We pass along the actual cost of the permit to our customers with a nominal fee for the time involved.

How much will my sign cost?

Summit Sign and Graphics specializes in custom fabricated signs. Everything we make is created from scratch for each individual project. From printed banners to illuminated letters, many factors are involved when quoting a job: size, materials, installation, etc. We would be more than happy to give you a price on your specific project, with a quick turn-around. Please contact a member of our client solutions team today to get a quote!

Why does my business need a sign? 

These days, a sign is almost required to identify your building. Seeing as everyone has one, you need one that stands out and you can read quickly. On average, you have 8 seconds to capture someone’s attention before something else does. It is also proven that outdated signage can keep impulse customers from coming in and seeing what your company has to offer. Our society is increasingly hinging on visuals to quickly come to a conclusion about a business. Why not make a lasting impact? 

Not only that, but your building signage can:

-Attract new customers

-Brands your business

-Create impulse sales

-Market directly to your customers

My sign isn’t working, what should I do?

For illuminating signs, we often times provide a warranty within a certain time period that takes care of this issue. Although it happens rarely, there are different elements involved that can keep a sign from illuminating; weather, electrical shortage, age, etc. If you notice something wrong, contact us immediately. A staff member on our installation team will be sure to resolve the problem quickly and promptly.

How can I maximize signage benefits for my business?

There are several different elements involved, to get the most “bang for your buck”. The placement and visibility is one of the key factors- being able to be seen easily and quickly. Factors that are involved in placement are height of your sign, how far away can you read it, should it light up at night? All of these are factors and depend on the type of business you are in. Our client solutions and creative team can help resolve all of these questions and get you the ultimately, most effective sign for your business’ needs.

We would love to answer any other questions you may have - contact us now!